Wheelchair Accessible Taxis in Bournemouth - What You Need to Know
Finding reliable accessible transport in Bournemouth can be challenging. Whether you use a wheelchair full-time, need occasional accessible transport or are arranging a journey for a family member this guide explains what to expect and what to ask for when booking.
What Is a Wheelchair Accessible Vehicle (WAV)?
A WAV is a vehicle specifically adapted to accommodate a passenger who remains in their wheelchair during the journey. It features a ramp or tail lift for boarding, a lowered floor for headroom and secure restraints to hold the wheelchair safely in place. Smooth Cabs operates WAVs across the Bournemouth, Poole and Christchurch area.
Do I Pay More for a WAV?
With Smooth Cabs, no. We charge the same fixed fares for wheelchair-accessible journeys as for standard journeys. Some operators add a premium for WAV use - we do not. Accessible transport should be equally affordable.
Accessible transport should not cost more. We charge the same fare regardless of which vehicle you travel in.Smooth Cabs, Bournemouth
Your Rights Under the Equality Act
Under the Equality Act 2010 licenced taxi drivers are required to assist disabled passengers and may not charge extra for doing so. If a driver refuses to carry a wheelchair user without a medical exemption certificate this is unlawful. All Smooth Cabs drivers are trained in their legal obligations.
Can I Take a Folded Wheelchair in a Standard Car?
Yes. If your wheelchair folds flat it can travel in the boot of a standard saloon or estate vehicle. Simply mention it when booking and we will confirm whether a WAV is needed or whether a standard vehicle will accommodate you comfortably.
How to Book an Accessible Taxi
Call 01202 707070 and tell us you need a wheelchair-accessible vehicle. Give us details of your chair and we will allocate the right vehicle. Please book as far in advance as possible to guarantee WAV availability.